Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team We currently have a 6 months contract chance for a Application System Analyst. This role can be based out of one of our main offices including: Stellarton, NS, Dartmouth, NS, Mississauga, ON, Edmonton, AB, or Calgary, AB.

As a Retail Pharmacy Technologistwith Sobeys, you will:

- Provide Level 2 support for retail pharmacy hardware and application incidents, service requests, and changes within established service levels.
- Troubleshoot pharmacy workstations, servers, printers, scanners, application, network-connected peripherals, and other in-store technology, escalating complex issues to senior team members or vendors as required.
- Assist with hardware lifecycle activities, including equipment intake, staging, imaging, certification, deployment, replacement, inventory, and retirement.
- Support the testing and certification of new or replacement pharmacy hardware and peripherals under the guidance of senior technical resources.
- Participate in pharmacy technology deployments, hardware refreshes, store openings, renovations, acquisitions, conversions, and closures.
- Coordinate onsite hardware installations and service activities with stores, field technicians, internal technology teams, and external vendors.
- Assist with Windows workstation and server configuration, operating system updates, patching, software deployment, and basic network troubleshooting.
- Monitor hardware-related incidents and recurring issues, document findings, and contribute to root cause analysis and long-term corrective actions.
- Maintain accurate hardware inventories, asset records, configuration details, support procedures, and knowledge articles.
- Follow established security, change-management, incident-management, and operational support processes.
- Participate in after-hours or on-call support as required for pharmacy operations and planned deployments.




- Develop technical knowledge of the pharmacy environment through hands‑on troubleshooting, training, documentation, and collaboration with senior Hardware Technologists and Application Analysts.
- Identify opportunities to improve hardware support processes, documentation, deployment activities, and operational efficiency.

What your resume will include and demonstrate to us:

- College diploma or university degree in Information Technology, Computer Science, Computer Systems Technology, or an equivalent combination of education and practical experience.
- 1–3 years of experience in IT support, desktop support, hardware deployment, technical operations, or a related role; retail or pharmacy technology experience is an asset.
- Hands‑on experience troubleshooting Windows workstations, printers, scanners, peripherals, and network‑connected devices.
- Familiarity with Windows Server environments, Active Directory, software deployment, patching, and basic networking concepts.
- Experience with hardware staging, imaging, installation, replacement, inventory, or lifecycle management.
- Ability to follow technical procedures while developing the skills required to troubleshoot issues independently.
- Strong problem‑solving and analytical skills with a willingness to investigate unfamiliar technology and learn from senior technical resources.
- Strong organizational skills and attention to detail, including accurate asset tracking and technical documentation.
- Strong communication and customer‑service skills with the ability to work effectively with pharmacy teams, internal technology groups, field technicians, and vendors.
- Ability to manage multiple incidents, requests, and deployment activities while meeting operational priorities.
- Experience with ServiceNow or another IT service‑management platform is considered an asset.
- Exposure to PowerShell, SCCM or similar endpoint‑management tools, and automation is considered an asset.
- Knowledge of ITIL processes and continuous improvement practices is considered an asset.
- Retail pharmacy industry experience is considered an asset.

📌 Application System Analyst (Calgary)
🏢 Sobeys
📍 Calgary