Calgary-based Customer Care Analyst roles require clear communication and critical thinking. Work full time at the Alberta Energy Regulator’s Calgary Head Office.

As a Customer Care Analyst, you will support the Customer Contact Center as its generalist resource for regulatory questions. You will research inquiries, explain policies and procedures plainly, and work with internal, industry, public, and Indigenous stakeholders. Your work will cover AER disciplines, Directive 056, Digital Data Submission, and OneStop.

Key Responsibilities:

- Resolve regulatory inquiries by phone and email
- Respond to stakeholders using explicit plain language
- Help Indigenous peoples access regulatory information appropriately
- Collect data, maintain records, and analyze trends




- Support OneStop deployments and build FAQ training tools

Requirements:

- Diploma in communications, social science, public relations, or related field
- Entry-level understanding of the oil and gas industry
- Two to three years of customer service experience preferred
- Excellent communication, research, critical thinking, and problem-solving skills
- Ability to manage stress in a reactive environment

Apply your regulatory knowledge, customer service, and communication skills as an AER Customer Care Analyst in Calgary.

📌 Customer Care Analyst Calgary
🏢 100 Alberta Energy Regulator
📍 Calgary