With a legacy spanning over 900 years, St. John Ambulance continues to make a profound impact through its commitment to public safety, education, and volunteerism. St. John Ambulance delivers nationally accredited programs and high-quality products designed to empower individuals and organizations with lifesaving skills. Through its network of dedicated volunteer first responders, it plays a vital role in strengthening communities and enhancing emergency preparedness coast to coast.

The St. John Council for Alberta has a proud history of service, dating back to its founding in 1897.Officially registered as a charitable organization in 1996 under the nameSt. John Ambulance Alberta, it continues to be a cornerstone of safety and community care across the province. Today, St. John Alberta operates seven Training and Community Service Centres, supported by a dedicated team of 40 employees and 500 volunteers who contribute over 28,000 hours of community service annually. In addition, a network of 300 certified instructors who deliver lifesaving training to more than 70,000 Albertans each year—strengthening resilience and preparedness in communities across Alberta.

Position Summary

The Office Administrator, under the direction of the Manager Client Relations, will primarily be responsible for the administration and supervision of the team of customer service representatives. This position will lead, coach, and motivate the team to achieve customer service goals at the department level. This role will also model and champion the organization's dedication to providing excellent customer service. The Office Administrator leads by example, promotes a respectful and inclusive workplace,



and supports employees in achieving departmental and organizational goals.

Key Responsibilities

Address customer complaints and concerns that have been escalated in a timely and professional manner.

Model and champion the organization's dedication to providing excellent customer service.

Analyze departmental operations and identify areas of improvement.

Approve vacation requests and monitor vacation schedules to ensure appropriate coverage.

Build and maintain an effective team of customer service representatives.

Foster a positive and respectful work environment.

Coordinate daily operations by scheduling work assignments, setting priorities, and delegating tasks.

Promote open communication and a respectful resolution of workplace issues.

Identify employee training needs and coordinate training as required.

Work with Human Resources to ensure the effectiveness of employees through strategic hiring, onboarding, discipline, and dismissal in accordance with applicable legislation and organizational policy.

Ensure that all employees understand and comply with organizational policies, procedures, and ethical standards.

Monitor and support the consistent delivery of excellent customer service through effective leadership and coaching.





Ensure that all safe work practices are being followed and employees are adhering to all health and safety regulations in accordance with Alberta Occupational Health and Safety.

Ensures a respectful, inclusive, and harassment-free workplace.

Evaluate employee performance and goal progression regularly with feedback, discussions, coaching, and formal evaluations.

Respond to employee complaints and incidents, including conflict resolution, accidents, health and safety concerns, work refusals, and investigations.

Participate in hazard identification, assessment, control processes, and ensure employees are informed of workplace hazards and safety procedures.

Provide employee training, ensuring that all applicable compliance requirements are met.

Representing the customer service department at departmental meetings.

Coordinate general office and facility-related administrative duties.

Other duties as required in the scope of the position.

Qualifications

Ability to adapt to current technology

Ability to delegate, set expectations, and monitor employee performance

Ability to identify operational issues and implement creative and strategic solutions

Ability to initiate and model positive change

Ability to organize and manage administrative tasks

Ability to plan, organize, develop, implement, and interpret goals, objectives, and policies

Ability to supervise and motivate a team to achieve and exceed their goals

Ability to take constructive criticism

A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills

Satisfactory criminal record check

Satisfactory police record check

Satisfactory vulnerable sector check

Demonstrated ability to build and maintain lasting working relationships

Demon

📌 Office Administrator (Edmonton)
🏢 Rise People
📍 Edmonton