Work mode arrangementThe work mode arrangement for the position is full-time on site.The incumbent is responsible for welcoming members and customers warmly and courteously. He or she must quickly ascertains members' and customers' needs in order to direct them to individuals who can assist them or to alternative distribution channels. He or she transmits general information on Desjardins Group's service offer to members and customers.ResponsibilitiesConsistently adhere to Desjardins service standards when welcoming members and customers in order to provide a distinctive experienceAs time permits, foster member and customer autonomy by assisting them in the optimal use of alternative tools and channels (e.G. ATMs, AccèsD Internet and telephone, Desjardins mobile services, Desjardins.Com, and complementary channels such as the Student Service Centre and Desjardins Bank)Ensure that members and customers experience a reasonable waiting time in the waiting room. To that effect, observe their reactions and maintain their satisfactionPay attention to the needs of members and customers to ensure their full satisfaction and seize sales opportunitiesWhen coming into contact with members and customers, work to strengthen the trust they have in Desjardins by adequately meeting their needsAs needed, schedule appointments following the process established by the caisseAs required and on an ad hoc basis, answer and route phone calls and collect and provide general informationWhat we offerCompetitive salary and annual bonus4 weeks of flexible vacation starting in the first yearDefined benefit pension plan that provides predictable,



secure income throughout retirementGroup insurance including telemedicineReimbursement of health and wellness expenses and telework equipment* Benefits apply based on eligibility criteria.What you bring to the tableHigh school diplomas in a related fieldA minimum of two years of relevant experienceKnowledge of French is requiredPlease note that other combinations of qualifications and relevant experience may be considered.Action oriented, Communicates effectively, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Situational adaptabilityEquity, Diversity, Inclusion and AccessibilityAt Desjardins, we believe in equity, diversity and inclusion.We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.At Desjardins, we have zero tolerance for discrimination of any kind.We believe our teams should reflect the diversity of the members, clients and communities we serve.If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!Trade Union (If applicable)Job Family Member/client sales and service (FG)Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance.Pursuing a career at Desjardins means being part of an organization that puts people first.

📌 Member Reception Agent (Ottawa)
🏢 Desjardins
📍 Ottawa