Child & Family Access CoordinatorCrossroads Children's Mental Health CentreLocation: Ottawa, OntarioPosition Type: Full-Time, PermanentMake a Difference for Children, Youth, and FamiliesAt CROSSROADS CHILDREN'S MENTAL HEALTH CENTRE, we help children, youth, and families access timely mental health services and supports. We are seeking a highly organized, welcoming, and compassionate Child & Family Access Coordinator to serve as the first point of contact for families and community partners seeking support.This position plays a vital role in creating a positive client experience through reception services, family navigation, appointment coordination, orientation support, and day-to-day administrative operations.What You'll DoReception & Family SupportWelcome clients, families, visitors, and community partners.Answer direct incoming phone calls, emails, and inquiries.Provide information about available services and pathways to care.Support families in navigating available mental health services and programs.Contact families regarding referrals and communicate with referral sources as needed.Scheduling & Program CoordinationCoordinate caregiver orientations for clinical and intensive services.Manage registrations, reminders, attendance tracking, and follow‐up communications.Schedule appointments and service sessions using approved systems.Arrange interpreter services when required.Maintain accurate scheduling and communication records; Administrative & Office OperationsReceive, scan, upload, and route documentation and correspondence.Support privacy‐compliant handling of client information and records.Coordinate mail,



deliveries, office access tools, and reception operations.Assist with routine administrative and facilities‐related duties.Support secure handling of documentation and records as directed.What We're Looking ForQualificationsPost-secondary education in office administration, business administration, health administration, social services, or a related field, or an equivalent combination of education and experience.Experience in an administrative, reception, customer service, healthcare, community services, or social services environment.Solid interpersonal and communication skills.Excellent organizational skills and attention to detail.Ability to manage multiple priorities in a fast‐paced environment.Experience handling confidential information with professionalism and discretion.Strong computer skills, including Microsoft 365 applications.Experience with electronic records systems is considered an asset.Preferred AttributesFriendly, empathetic, and client‐focused approach.Ability to work independently and collaboratively.Commitment to diversity, inclusion, and culturally responsive service delivery.Proven ability to build positive relationships with families, staff,



and community partners.Successful candidates will be required to complete a satisfactory Vulnerable Sector Check as a condition of employment.Why Join Crossroads?Meaningful work that directly supports children, youth, and families.Collaborative and supportive team environment.Opportunities for professional growth and learning.Competitive compensation and benefits including pension package.A chance to make a lasting impact in your community.Working at CrossroadsThe Child & Family Access Coordinator works closely with families, clinical staff, supervisors, community partners, and administrative teams. This role does not make clinical decisions but plays an essential role in ensuring families receive timely information, support, and access to services.Hours of work: 37.5 hours per week in person Monday to Friday.Salary Range: $47,771 to $59, 213 commensurate with experience.Application InformationCrossroads Children's Mental Health Centre is an equal opportunity employer committed to building an inclusive workforce that reflects the diverse communities we serve. We welcome applications from Indigenous Peoples, racialized persons, persons with disabilities, members of the 2SLGBTQIA+ community, and individuals from other equity-deserving groups. Accommodations are available throughout the recruitment process upon request.We thank all applicants for their interest; however, only those selected for an interview will be contacted.Pay: $47,771.00-$59,213.00 per yearBenefits:On-site parkingPaid time offWork Location: In person

📌 Child & Family Access Coordinator (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Crossroads Children's Mental Health Centre
📍 Riviere-des-Prairies—Pointe-aux-Trembles