Support Federal Government clients onsite in Ottawa/NCR using diagnostic processes, hardware troubleshooting, and remote technical support. Secret clearance is required for this assignment.

This L2 Help Desk Analyst provides direct IT support to end-users in the Ottawa/NCR area. The work includes Microsoft Windows, Office applications, remote access services, ITSM ticketing, and mobile devices. You will interpret client concerns, resolve technical issues, and escalate complex matters.

Key Responsibilities:

- Interpret client information to identify problems and concerns
- Analyze IT issues and apply logical diagnostic processes
- Provide remote and onsite technical support
- Resolve hardware, software, printer, and mobile issues
- Log, track, update, and escalate service requests

Requirements:

- At least twelve months of recent Service Desk experience
- Government of Canada Secret Security clearance
- Microsoft Office, Windows, and remote access experience
- Recent ITSM ticketing system experience
- Microsoft SCCM Console or RDP experience

Bring L2 help desk, Windows troubleshooting, ITSM ticketing, and client support experience to Federal Government users in Ottawa/NCR.

📌 Help Desk Analyst Ottawa (Vancouver)
🏢 Symbiotic Digital
📍 Vancouver