Lab Manager, Ref ID, Sus, Resp, Legionella Location: PHO Corporate Office & Toronto Laboratory, 661 University Avenue, Toronto, ON Department: Enteric, Environmental, Molecular Surveillance & MSS & Ref ID, Susceptibility, STI, Respiratory, Legionella This posting is to fill a current vacancy.

The Role: To manage the day-to-day laboratory operations within the Clinical and Environmental Bacteriology department in the Toronto PHO Laboratory program.

Key Responsibilities

- Provides technical and functional oversight and leads day-to-day operations to deliver a variety of public health laboratory services.
- Identifies and manages laboratory responses on matters of public health importance such as potential and actual outbreaks, unusual, urgent and critical situations.
- Ensures implementation and compliance to all technical, regulatory, safety and accreditation requirements (e.g., ACD, CALA, MECP), policies, processes, and procedures and that all staff are trained appropriately.
- Responsible for continuous quality improvement and participates in the development, implementation and monitoring of quality assurance and performance measures.
- Works with contract managers to prepare appropriate procurement documentation for RFX processes for procurement of equipment, goods and services e.g., courier, preventative maintenance etc.; provides oversight for the evaluation and participates in vendor debrief sessions.
- Provides and supports outreach and customer service/client management to partners, clients, members of the public and stakeholders, e.g., public health units, hospitals, institutes, long term care facilities, physicians, laboratories, clinics, academic partners, etc. to promote and maintain high quality reliable laboratory services.




- Analyzes and comments on administrative and statistical reports on lab operations (e.g. Workload Report) to inform resource planning and allocation.
- Serves as a link between management and employees while maintaining a high level of communication across the organization.
- Participates in and implements Joint health and safety programs and activities such as training, communication, inspection, investigation, and general safety promotion.
- Facilitates change management, including operational changes, maintenance and new projects and coordinates building, IT, and other lab related initiatives.
- Works with Front End Processing team, clients, couriers, logistics to provide seamless day-to-day operations in front end section.
- Develops program operational plan and goals in support of PHO’s overall Annual Business Plan and Strategic Plan.
- Manages budget, service and performance indicators and ensures consistency in corporate requirements and approval processes for financial, human resources, information technology, operational and business planning functions.
- Builds and leads teams of multi-disciplinary staff in support of PHO’s activities; Manages staff, congruent with PHO internal policies and procedures, qualified standards, Collective Agreement requirements and other relevant standards, legislation or regulations.




- Assigns staff responsibilities setting clear performance objectives and measures, evaluating performance; advises on training needs, participates in recruiting/selection of staff; addresses performance and disciplinary issues, responding to grievances in conjunction with PHO Human Resources management programs; establishes and implements work/vacation schedule; builds and leads a team of multi-disciplinary staff who support PHO’s activities.
- Models organizational values and organizational culture and embeds values into area of responsibility.
- Act as a designated lead and/or subject matter expert on cross functional PHO teams to ensure linkages and collaboration across PHO.
- Represents the Unit, its initiatives and services and PHO in consultations, relationships and collaborative partnerships with government, other provincial agencies, non-governmental organizations, professional associations and other academic and community partners.
- Liaises with Ministry staff on planning and performance matters where applicable.
- Ensures alignment of unit goals, objectives and activities with other PHO initiatives, goals and objectives.
- Contributes to the development and implementation of the department’s mandate and operating procedures by taking a significant role in the identification of new programs and projects that fit PHO’s mandate; suggests areas for improvement in internal processes along with possible solutions.
- Keeps abreast of the latest research and developments in area of specialty within PHO and at other agencies.
- Supports PHO in the provision of response in an emergency, pursuant to responsibilities as delegated in an emergency response plan; supports PHO’s 24/7 incident and emer

📌 Lab Manager, Ref ID, Sus, Resp, Legionella (Toronto)
🏢 Ontario Agency For Health Protection And Promotion
📍 Toronto