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As a Service Specialist, you will be responsible for providing excellent customer service to our clients and Advisors. You will be a key part of the Canada Life Group Customer team, working with sales and service roles across multiple offices to achieve common goals, and delight our customers. This role is aligned to our office in Vancouver, BC.

What you will do

- Implement, manage and maintain Group Life and Health benefits plans for assigned clients, including preparation of new case applications and amendment applications
- Participate in employee educational sessions
- Review contracts and employee booklets, and provide interpretation of contract wording to clients and advisors
- Meet with clients and advisorson a regular basis to review and discuss product updates as well as administrative and claims procedures
- Assist with training clients on administration of their benefit plans, including the on-line enrollment, billing and reporting tool
- Act as a liaison with head office and claims offices on issues/problems with respect to assigned clients. Actively seek to find solutions for client/advisor issues
- Work with underwriting on review and approval of routine plan changes
- Manage premium billing problems/issues including employee terminations, new employee additions, wage/salary changes, etc.

What you will bring

- Experience with Group Life and Health products and processes is an asset
- Highly adaptable, driven to be your best, and proven initiative.
- Post-secondary level education or a combination of relevant work experience
- A valid driver’s license is required and automotive transportation




- Ability to work independently as well as in a team environment
- Strong decision making, problem solving skills and analytical skills
- Proven organizational skills with the ability to manage multiple tasks and adjust to changing priorities in a fast-paced environment
- Excellent communication skills, both oral and written
- Mandarin/Cantonese is considered an asset
- Effective delegation and follow up skills
- Preference will be given to applicants who have completed the Group Health and Life primer course and/or CEBS courses for the GBA designation
- In addition to this the successful candidate will be required to successfully complete the Group Life and Health Primer online study course under the Certified Employee Benefits Specialist Program

Grow with Canada Life

We’reunited by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver - for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you

What we offer





We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part time permanent team member:

- Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowards education reimbursement.
- Health & Wellness: Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.
- Time Off:In addition to regular vacation and personal days,we support communityinvolvement with a volunteer day.
- Financial Security:Company-matching pension plan,share ownership program andadditionalinvestment options.
- Rewards and Recognition:Employee recognition programs, service milestone celebrations, employee discounts and more
- Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [email protected] . All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Vancouver, British Columbia, CA

#LI-Hybrid

The base salary for this position is between $57,100 - $85,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual

📌 Service Specialist (Vancouver)
🏢 Canada Life Group
📍 Vancouver