The Manager of HOPE Program oversees all aspects of the HOPE program. Duties include: managing the day-to-day operations (e.g. provision of recreation, community supports, outreach, etc.); leading a diverse staff team; financial management of the program’s budgets; proposal writing; and assistance with funding procurement.

Key Responsibilities

- Delivers on the HOPE program’s overall mission, strategic direction, goals, and operating principles for the HOPE program in accordance with the approved Strategic Plan of 360kids.
- Develops, directs, and implements approved strategies and plans that will result in the achievement of the program’s goals and objectives.
- Responsible for developing and managing all program delivery, including day-to-day operations, staffing coverage, service coordination, quality assurance, and continuous improvement of all operational components.
- Ensures program services are delivered using youth-centred, trauma-informed, anti-oppressive, culturally responsive, and inclusive practices.
- Collaborates with a broad range of stakeholders in the creation and facilitation of effective partnerships.
- Works to ensure effective communication and integration of all programs at HOPE.
- Upholds licensing standards set by the Ministry of Children, Community and Social Services.
- Manages the program’s established formal relationships, as well as procures new partnerships to support the program.
- Ensures that all program activities comply with internal program plans, organizational policies and procedures, applicable standards, licensing requirements, and laws.
- Reviews, implements, and supports the ongoing improvement of program policies, procedures, and operational practices.




- Promotes a safe work and service environment by supporting health and safety practices, risk mitigation, incident reporting, and appropriate follow-up.
- In the event of a crisis or critical incident, exercises judgment and initiative in managing contact with the Senior Manager of Housing Programs, appropriate Ministries, and other interested parties.
- In conjunction with the Team Lead, participates in intake assessments of potential clients.
- Provides leadership to a diverse staff team, including recruitment and selection, onboarding, training, development, engagement, and retention of program staff to ensure ongoing competent, experienced, and effective delivery of the program.
- Supports the supervision of HOPE Youth Workers, in conjunction with the Team Lead of HOPE.
- Manages for high performance by empowering staff, team building, coaching/mentoring, motivating employees, and addressing performance concerns in a timely and documented manner.
- Conducts regular supervision, performance reviews, attendance management, goal setting, and follow-up with staff in alignment with organizational policies and Human Resources practices.
- Ensures staffing schedules, shift coverage, vacation approvals, and vacancy planning support safe and effective program operations.




- Ensures that appropriate policies and procedures are utilized by program staff and that all staff complete mandatory recording and reporting.
- In consultation with the Senior Manager of Housing Programs and People and Culture, hires and terminates staff for all program positions; recruits and supervises volunteers and students.
- Participates in the 360kids' on-call rotation outside of core working hours (evenings, weekends, and holidays) to provide support for staff and program operations in emergency situations.
- Assumes accountability for sound financial management and appropriate controls of the program’s budget.
- Participates with the Senior Manager of Housing Programs in preparing annual operating budgets in accordance with the needs of both the program and 360kids for submission to the funder and/or the Board of Directors.
- Informs the Senior Manager of Housing Programs of the financial needs to meet program objectives.
- Responsible for relations with the communities being served by the program and with the general public.
- Provides reports and related information, as required, to the Senior Manager of Housing Programs, COO, CEO, Board of Directors, other designated organizations, and appropriate regulatory agencies.

Knowledge and Skills Required

- Leadership skills, including motivation, delegation, coaching/mentoring, empowerment, and the ability to motivate staff.
- Demonstrated extensive knowledge of working with youth, including understanding of the regulatory setting (e.g. CYFSA).
- Excellent communication, facilitation skills, and interpersonal skills, including superior presentation and public speaking skills.
- Experience in developing funding proposals and managing accountability to

📌 Manager HOPE Program (Markham)
🏢 360°kids
📍 Markham