Cloudbeds seeks an Advanced Support Coach for Payments with expertise in CB Pay, chargebacks, and complex customer troubleshooting. Work remotely while supporting hoteliers globally.

This advanced support role handles payment issues involving chargebacks, payouts, disputes, and reconciliation. You will support onboarding, investigate incomplete information, educate customers, and advocate for product improvements. Hospitality operations experience, payments or fintech experience, numerical comfort, and solid communication are central to the work.

Key Responsibilities:

- Serve as advanced contact for complex CB Pay issues
- Investigate chargebacks, payouts, disputes, and reconciliation questions




- Support payments onboarding and customer enablement proactively
- Share payment insights with Product and Engineering
- Track case outcomes and payments trends

Requirements:

- Hospitality operations experience with demonstrated role growth
- A few years of payments or fintech experience
- Comfort working with numbers and reporting
- Knowledge of PCI compliance and chargeback rules
- Fluency in Spanish or Portuguese

Apply advanced payment support, customer education, and problem-solving skills to help Cloudbeds hoteliers resolve critical CB Pay issues.

📌 Advanced Payments Support Coach (Canada)
🏢 Canada Job Posts
📍 Canada