Lead ASO billing operations in a hybrid Waterloo role, overseeing financial accuracy, reconciliations, and complex client transactions. Guide billing professionals through operational excellence.At Manulife, this manager leads self-funded benefit plan billing administration and financial controls. The work spans bill runs, invoicing, funding arrangements, suspense accounts, and financial exceptions. You will partner with Finance, Risk Management, and Control functions while supporting audits, implementations, and strategic initiatives.Key Responsibilities:Oversee monthly bill runs and benefit claim cost invoicingReconcile client accounts, funding arrangements, and financial activityManage complex transactions, escalations, and aged financial exceptionsMonitor KPIs, SLAs, operational metrics,



and suspense accountsCoach billing professionals and provide ongoing performance feedbackRequirements:Bachelor's degree in a relevant business or quantitative disciplineThree to five years of progressive leadership experienceExperience in financial operations, billing, accounting, or insurance operationsUnderstanding of controls, reconciliations, risk management, and governanceStrong analytical, decision-making, communication, and stakeholder engagement skillsLead Manulife's ASO billing administration with expertise in financial controls, reconciliations, risk management, and team development.

📌 Aso Billing Operations Manager (Alton)
🏢 Manulife/John Hancock
📍 Alton