Lead procurement operations for Manulife in hybrid Toronto work, combining transactional oversight with sourcing and stakeholder management expertise.

As Manager, Transaction Operations, you will support procurement services across North America. The role combines operational leadership, supplier engagement, contracting, governance, and process improvement. You will coordinate with the MGS offshore delivery team while helping deliver measurable business value through compliant procurement activities.

Key Responsibilities:

- Oversee transactional procurement services supporting North America
- Coordinate daily activities with the MGS offshore delivery team
- Manage stakeholder escalations and procurement inquiries
- Lead low-to-medium complexity sourcing initiatives




- Monitor KPIs, service levels, and cycle-time performance

Requirements:

- Five or more years of procurement or related experience
- Experience managing supplier engagements and procurement transactions
- Understanding of sourcing, contracting, governance, and supplier management
- Shared services or offshore delivery model experience
- Bachelor's degree or equivalent experience

Bring procurement operations, sourcing, stakeholder management, and analytical skills to Manulife's hybrid Toronto team supporting North America.

📌 Procurement Operations Manager Toronto
🏢 Manulife
📍 Toronto