Who We AreKrest One Dental is a Dental Management Corporation operating multiple clinics across Ontario, Canada. Each clinic delivers a full suite of dental services, including general dentistry, cosmetic treatments, implants, and emergency care. Our locations are equipped with modern technology and staffed by experienced professionals who prioritize patient experience, accessibility, and clinical excellence. We maintain strong brand standards and place a heavy focus on digital visibility and community engagement.Team Leader ResponsibilitiesTeam Leader responsible for supporting daily clinic operations, supervising staff, and ensuring excellent patient care and workflow efficiency. Works closely with management to maintain professionalism, team performance, and operational standards across clinic locations.Key DutiesTeam Leadership & Staff ManagementSupervise and support administrative and clinical team membersProvide guidance, coaching, and ongoing training to staffAssist with staff scheduling, shift coverage, and workflow managementMonitor team performance and maintain workplace professionalismHelp resolve staff concerns and workplace conflicts professionallySupport leadership initiatives and operational growth across multiple locationsFoster accountability, collaboration, and a high-performance cultureClinic OperationsEnsure smooth day-to-day clinic operations across assigned locationsMonitor appointment scheduling, production flow, and patient experience metricsMaintain clinic policies, procedures, and compliance standardsSupport inventory management and ordering of suppliesCoordinate with dentists, hygienists, specialists, and external partnersAssist in implementing operational systems and process improvementsSupport clinic growth initiatives, efficiency goals, and KPI trackingPatient ExperienceEnsure excellent customer service and patient satisfactionAddress patient inquiries, complaints,



and concerns professionallyAssist patients with treatment coordination and follow-upsMaintain patient confidentiality according to privacy regulationsEnsure consistent patient experience standards across the organizationSupport patient retention, recall systems, and communication strategiesAdministrative SupportAssist with patient scheduling and follow-up logisticsSupport insurance verification and basic billing assistanceMaintain patient records with accuracy and confidentialityHelp monitor office supplies and place orders as neededEnsure clinic policies and procedures are followedLiaise with dental assistants, hygienists, and providers to support workflowAssist management with reporting, audits, and operational documentationTeam CoordinationSupport onboarding and training of new front desk staffProvide daily support and guidance to patients, visitors, and clinic staffEnsure staff adhere to clinic standards, protocols, and patient care expectationsPromote a positive, collaborative, and patient-focused work environmentEncourage team engagement, accountability, and continuous improvementPatient Care & CommunicationServe as a helpful point of contact for patient concerns, redirecting to management when neededEnsure effective patient flow throughout the clinicOversee appointment reminders, recalls, and follow-upsMaintain high patient satisfaction through friendly, timely communicationSupport reputation management and patient feedback initiativesCompliance & SafetyEnsure compliance with infection prevention and control protocolsSupport workplace health and safety standardsMaintain knowledge of dental office software and insurance proceduresEnsure adherence to privacy legislation, regulatory requirements,



and DSO operational standardsReporting & DocumentationPrepare and submit reports on office performance, including financial, patient flow, and staff efficiency.Analyze patient satisfaction surveys and take appropriate action to improve service delivery.Manage inventory reports and track the use of materials.Required QualificationsMinimum of 1 year of experience as a Dental Office Manager within the healthcare industry.Dental office experience is required, and knowledge of dental procedures and terminology is preferred.Robust knowledge of dental insurance claims, billing, and coding.Proficient in office software (e.G., Microsoft Office Suite) and dental practice management software (e.G., Akitu, Dentrix).Strong leadership and organizational skills with the ability to manage multiple priorities.Excellent communication skills, both written and verbal.Ability to work independently and in a team environment.Preferred QualificationsCertification in dental office management or related fields (e.G., CDA, Dental Office Administrator Certificate).Experience of hiring and performance reviews.Familiarity with local healthcare regulations and public health policies.Physical RequirementsAbility to sit, stand, or walk for extended periods.Occasional lifting of office supplies or dental equipment (up to 20 lbs).Ability to work at a fast pace and manage high-stress situations effectively.Working ConditionsOccasional overtime may be required during peak periods or for special projects.The position may require standing for long periods, occasional lifting, and the ability to work in a fast-paced, patient-focused setting.Equal Opportunity EmployerWe are an equal opportunity employer and encourage applications from all qualified individuals. We are committed to providing a diverse and inclusive workplace for all employees.Pay$27.00-$30.00 per hourApplication QuestionsAre you legally eligible to work for any employer in Canada?How many years of experience do you have working in a dental set up?Work LocationIn person#J-18808-Ljbffr

📌 Team Lead - Dental Operations (Toronto) - $27 - $30 An Hour (Winnipeg)
🏢 Krest One Dental
📍 Winnipeg