Customer Success Enablement Managers at Jobber build playbooks and training for Product Support and Customer Onboarding teams. This full-time role is based in Toronto, Vancouver, Kitchener-Waterloo, or Edmonton.

Reporting to the Senior Manager, Success Enablement, you will own enablement end to end for both teams. You will develop needs discovery, product positioning, and Next Best Action frameworks. You will also connect learning programs with activation, adoption, retention, CSAT, and qualified opportunities.

Key Responsibilities:

- Own ramp, certification, and continuous development for specialists
- Build playbooks for activation, adoption, objections, and retention
- Design in-person, virtual, and on-demand enablement content




- Partner with Quality Assurance on targeted coaching programs
- Report program performance against customer and commercial outcomes

Requirements:

- Experience in customer success, service, onboarding, or B2B SaaS sales
- Revenue-driven experience with targets in Sales or Retention
- Experience building playbooks and training programs
- Solid project management and workback planning skills
- Knowledge of activation, adoption, retention, and expansion metrics

Bring customer success, training, playbook development, and SaaS metrics expertise to Jobber’s Success Enablement team.

📌 Customer Success Enablement Manager (Kitchener)
🏢 Jobber
📍 Kitchener