Work Location:

Burlington, Ontario, Canada

Hours:

35

Line of Business:

TD Insurance

Pay Details:

$79,100 - $111,700 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD Insurance is an integral part of TD Bank Group (TD) and we’re driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the ‘accidents of life’ by offering a range of products, including credit protection, life, health, travel, home, and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online.

The TD Insurance brand, through its Credit Protection and Life and Health brands, is the #1 provider of critical illness insurance and direct life and health premium origination in Canada. Through the Meloche Monnex and TD Insurance Home and Auto brands, TD Insurance is also the largest direct-response insurance group in the country.





The Casualty Claims Team is responsible for delivering ease and value to our customers through simple, fast and fair liability claims resolutions. Our department also ensures financial results by focusing on client experience, strong risk management, a well-run operating model and by being an extraordinary place to work.

Job Details

If you’re a methodical, process-driven leader with a passion for casualty claims, we want you to join our team.

Reporting directly to the Senior Manager, the key responsibility of this role is to lead a team of junior to intermediate claims advisors, modeling quality service and encouraging them to reach their full potential. As Team Manager, you will:

- Provide leadership through coaching and timely feedback as their primary support.
- Mentor colleagues for questions relating to bodily injury claims processes litigation/court procedures
- Lead weekly huddles, and
- Provide operational, financial, and risk management oversight.

What You’ll Do

No matter where you work at TD, you’ll make a meaningful impact, grow your skills, and thrive in our culture of care. As a valued member of our Casualty Claims Team, your work will involve a range of complex issues and the following accountabilities:

Make an Impact:

- Lead a team that handles casualty claims, including motor vehicle and occupiers’ liability claims




- Provide ongoing feedback on team and individual objectives; identify team members with leadership potential to facilitate development opportunities
- Ensure advisors acquire and improve relevant competencies through coaching; participate in their development plans and conduct thorough one-on-one reviews
- Supervise casualty claims advisors who support clients; promote explicit action plans and file management while maintaining compliance standards
- Monitor, understand and be accountable for the business results of the unit including core, retention, and financial results
- Participate in the recruitment process to ensure quality candidates with diverse skills and experiences

Experience Growth:

- Remain current in case law, legislated regulatory changes, and recent settlements which impact bodily injury claims
- Contribute to cross-functional or enterprise initiatives as an organizational or subject matter expert to identify risk or provide guidance for complex situations (e.g., Human Resources, Recruitment, Technology, Finance, Risk Management)
- Participate in networking activities, maintain connections within the industry and local insurance market to stay abreast of leading industry trends
- Lead monthly leadership meetings, monthly one-on-one meetings with advisors, quarterly meetings, and yearly reviews

Cultivate our Culture of Care:

- Lead and model quality interaction with each employee; develop a passion for identifying employee needs and exceeding their expectations
- Encourage and assist each team member in achieving their full potential through a positive approach, coaching and appreciation for a job well done

📌 Team Manager, Bodily Injury (Burlington)
🏢 TD
📍 Burlington