Lead enterprise customer success at Bell through CCaaS adoption, change management, and data-driven optimization. This is a full time, on-site management position.

As Senior Manager, Customer Success and Transformation, you will lead teams supporting Bell’s largest Enterprise clients. You will oversee training, onboarding, analytics, and long-term value realization for contact center solutions. The role reports to the Director of Professional Services, CCaaS.

Key Responsibilities:

- Drive customer value through enterprise business reviews
- Oversee change management, training, and onboarding programs
- Use analytics to measure platform usage and business impact
- Create scalable customer onboarding and value realization frameworks




- Build and manage Customer Success and Change Management specialists

Requirements:

- Strong understanding of CCaaS ecosystems and business applications
- Experience with large-scale SaaS change management and training
- Minimum five years in Customer Success or related work
- Strong analytical, presentation, and stakeholder management skills
- French knowledge required for Quebec positions

Apply your enterprise customer success, CCaaS, analytics, and change management expertise at Bell in Ontario or Quebec.

📌 Senior Customer Success Manager CCaaS (Toronto)
🏢 Bell
📍 Toronto