Support Aecon users in Toronto as a Bilingual Service Desk Analyst using English, French, incident management, and technical troubleshooting skills.

Reporting to the Service Desk Team Lead, this 12-month contract provides first-level support within Aecon’s Information Services team. You will administer incidents and service requests, maintain service levels, and support customer satisfaction. The work covers hardware, software, networking, and other computer-related technologies.

Key Responsibilities:

- Answer, evaluate, and prioritize Service Desk assistance requests
- Provide first-level support for diverse end-user issues
- Monitor incidents and escalate appropriately for timely resolution
- Log tickets in Aecon’s BMC Remedy tool




- Document procedures and maintain knowledgebase articles

Requirements:

- English and French communication ability
- Degree, diploma, or equivalent Information Services experience
- Knowledge of Windows 10 and Microsoft Office 365
- Technical understanding of hardware and software configuration
- Ability to explain technical concepts to non-technical users

Apply your bilingual communication, troubleshooting, and service management capabilities supporting Aecon’s Toronto end-user community.

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📌 Bilingual Service Desk Analyst (Toronto)
🏢 Aecon
📍 Toronto