Build organizational capability for quality improvement, advance patient safety in the organization and promote patient and family centred care. Share knowledge of patient safety principles, continuous quality improvement methodology and patient and family centred care through training, coaching and facilitating at all levels of the organization.

Under the general direction of the Director, Quality and Patient Relations.

REPORTING:

Under the general direction of the Director, Quality and Patient Relations.

DUTIES:

- Guide the organization in the ongoing development of measuring and monitoring patient experience, quality and safety.
- Advance patient safety and quality in the organization through consultation and education on continuous quality improvement methodologies, patient safety concepts and patient and family centred care.
- Provide consultation at all levels of the organization inclusive of physicians, learners and patient and family advisors to support corporate and program specific quality improvement, patient safety and patient experience priorities.
- Facilitate quality improvement initiatives in alignment with HSN’s strategic direction and defined priority improvement target areas.
- Use data sources to identify and communicate quality improvement and patient experience opportunities.
- Assist in the selection and analysis of quality related performance indicators to monitor organizational, program and/or unit level performance in alignment with HSN’s strategic direction.
- Promote the use of the Safety Event Management Systems to report safety events and good catches; provide coaching and assistance to all levels of leadership to facilitate the analysis, follow-up and documentation of events.




- Collaborate with leadership to conduct patient safety event reviews and quality of care reviews in accordance with legislative requirements, best practice and policy; monitor and facilitate the implementation of countermeasures and reporting on process improvements as required.
- Support the ongoing development of the HSN Quality Improvement Framework by developing, monitoring and revising standards.
- Engage key stakeholders to influence patient and family participation in decision-making, information sharing, and policy and program development; encourage engagement at all levels of the organization following the HSN Patient Engagement Framework.
- Teach and coach all levels of leadership to utilize and engage patient and family advisors to promote a quality experience; develop and deliver organizational wide education, inclusive of concepts of patient and family centred care, key strategies, tools and patient centered design.
- Build quality improvement capability within all levels of HSN including physicians, learners and patient and family advisors, through designing and facilitating educational materials and sessions, coaching and support.
- Prepare reports for target audiences (i.e. Quality Committee of the Board, Senior Management, Director and Program level committees, etc), highlight trends and make recommendations.




- Research and provide recommendations on the development of policies, procedures, and standards affecting patient safety, quality and risk by employing best practices and emerging trends.
- Participate in supporting development and monitoring of the annual Quality Improvement Plan (QIP).
- Determine and align improvement projects with HSN’s Strategic Plan; monitor and adjust to achieve goal outcomes.
- Participate in the accreditation process and work to ensure that the program and HSN achieve, maintain and continually improve upon their accredited status.
- Ensure a protected environment for patients, staff and visitors; investigate report, debrief and take or direct corrective action as required on incidents.
- Collaborate with internal and external stakeholders/organizations/community groups to achieve program objectives, integrate and link services and foster partnerships across the continuum of service delivery.
- Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
- Represent the department or program on various committees and in meetings as required.
- Perform other duties as required.

QUALIFICATIONS

EDUCATION AND TRAINING:

- Minimum of a four (4) year Bachelor’s Degree in a professional health discipline, Business, or Engineering field, from an accredited university.
- Master’s Degree in Business, Education, Behavioural Science, Health Sciences Administration or a related discipline is preferred.
- Current Institution for Healthcare Improvement (IHI) patient safety Certificate, Canadian Patient Safety Institute (CPSI) Officer Certificate or equivalent is required.
- Current

📌 Quality Improvement Consultant (Greater Sudbury)
🏢 Hsnsudbury
📍 Greater Sudbury