Support CPSBC complainants through complex investigations using trauma-informed care, clinical expertise, and clear communication in this full-time permanent position.

Reporting to the intake manager, the Complaint Navigator provides subject matter expertise throughout the College of Physicians and Surgeons of BC complaints process. The work combines complainant support, public inquiry management, culturally safe communication, and collaboration with investigators. It also requires knowledge of professional standards, legislation, privacy, and confidentiality.

Key Responsibilities:

- Explain CPSBC’s complaint process, jurisdiction, standards, and potential outcomes
- Track inquiries, prioritize urgent matters, and escalate issues appropriately
- Provide trauma-informed, culturally protected support to complainants




- Document discussions and assist investigators with required information
- Facilitate communication and appropriate dispute resolution when requested

Requirements:

- Master’s degree in social work or registered psychiatric nursing qualification
- Minimum five years of clinical health-care experience
- Mandatory mental health, trauma-informed, and Indigenous cultural safety experience
- Experience with Indigenous communities or marginalized populations
- Practising registration in good standing with a BC regulatory college

Apply clinical judgment, conflict management, and sensitive communication to help CPSBC complainants navigate investigations respectfully.

📌 Clinical Complaint Navigator CPSBC (Vancouver)
🏢 College of Physicians and Surgeons of BC
📍 Vancouver