LocationOttawa, Office-based. FSO-SFO is located on the unceded Territory of the Anishinaabe Algonquin NationStart dateImmediatePositionUnionSalaryLevel 3 $48,157.76 to $54,102.91Job ID70-2026 Supervised AccessProgram (SAP) In office Worker CasualABOUT USFamily Services à la famille Ottawa (FSO-SFO) has beenstrengthening individuals and families—and, by extension, the Ottawacommunity—since 1914. We provide skillful and compassionate support to helppeople navigate mental health concerns, parenting challenges, and family con fl ict orviolence. Through accessible counselling, support groups, and educationalprograms, families increase their knowledge and skills, adopt healthystrategies, build meaningful connections, and enhance resilience.We serve individuals across the lifespan and within alltypes of family constellations, including children, youth, transitional-agedyouth, adults, seniors, couples, and families. Our work is grounded in the realneeds of clients, the complex environments they live in, and a strongfoundation of clinical and mental health expertise.From Mothercare during the in fluenzaepidemic of 1917, to supporting families during post-WWII reintegration, torede fi ning family therapy to reflect the diverse realities of"family," FSO-SFO continues to innovate and evolve in response to the changingneeds of our community.We strive to lead and convene the best and most promisingpractices, ensuring our services remain relevant and impactful. Today, 98% ofclients report that working with FSO-SFO has had a positive impact on theirlives.As an accredited non-pro fi n tcharitable organization, FSO-SFO is a trusted pillar of the Ottawa community. Our team is united by a commitment to well-being, belonging, community,accountability,



and client-centered care.Join us in making a lasting di ff erencefor Ottawa families.ABOUT THE POSITIONReportingto the Manager of the parenting program, you will be responsible for monitoringand ensuring coordination of the supervised visitation and exchange servicesfor the supervised access program. The program worker supervises visits,ensures that the program guidelines are respected, assigns volunteer visitmonitors to families, answers questions and concerns from clients and volunteervisit monitors, defuses potential conflicts, reviews observation notes, andcollects and records program fees.Major Responsibilities:Monitor and facilitate safe,neutral, and child‐focused supervised visits and exchangesUpdate program lineups and informclients of schedule changes or cancellationsPrepare visit spaces andactivities to ensure a welcoming and appropriate environmentEnsure all participants adhere toprogram guidelines and intervene as requiredSupervise visits (up to twohours) when volunteer visit monitors are unavailableProvide on‐site support andorientation to volunteer visit monitorsRespond to client questions,concerns, and potential conflicts with professionalismReview visit observation notesfor accuracy and completeness by the end of the shiftComplete and file criticalincident reports as requiredCollect program fees, issuereceipts,



and maintain accurate payment recordsMaintain a tidy and safe visitsite; ensure supplies are returned and stored properlyPrepare and photocopy documentsas required for program deliveryAttend mandatory staff trainingand Supervised Access Program meetingsAdminister client satisfaction oroutcome surveys as directedPerform other related duties asrequiredABOUT YOUYou are calm,responsible, and respectful in your interactions with children, families, andcolleagues. You are comfortable working in emotionally charged environments andcan de-escalate situations while maintaining professional boundaries. You valueteamwork, accurate documentation, and client‐centered service delivery.Qualifications and RequirementsQ Minimum Grade 12 education, withsome post‐secondary coursework in social services or a related fieldAt least two (2) years of relatedexperienceExperience working with diversepopulations, including variations in culture, race, socio‐economic status,gender identity/expression, and sexual orientationBasic understanding of childcustody, access, and family dynamicsKnowledge of child‐centered andtrauma‐informed approachesAwareness of domestic violencedynamics and family conflictStrong interpersonal and conflict‐managementskillsAbility to maintain accurate andtimely recordsNon‐violent crisis interventionskillsBasic First Aid (asset)Bilingual (English and French)preferredAdditional RequirementsProof of legal entitlement towork in CanadaSuccessful Vulnerable SectorCheck prior to first shiftAvailability to work evenings andweekendsFSO‐SFO is an equalopportunity employer. We celebrate diversity and are committed to creating aninclusive workplace. Accommodation is available throughout the recruitmentprocess — please let us know how we can best support you.

📌 70-2026 On-Site Worker (Sap) Supervised Access Program Casual (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Kaizen Lab
📍 Riviere-des-Prairies—Pointe-aux-Trembles