Lead customer implementations at Forma.ai through project planning, requirements gathering, and delivery while coordinating business and technical teams.

This Technical Project Manager role sits within Customer Operations at Forma.ai. You will manage customer initiatives, translate business needs into actionable plans, and support Sales Performance Management implementations. The work connects customers with Product, Engineering, and Customer Operations teams.

Key Responsibilities:

- Manage customer projects from planning through post-launch activities
- Own timelines, milestones, deliverables, risks, dependencies, and issues
- Facilitate discovery sessions and translate requirements into workstreams
- Coordinate cross-functional delivery priorities, responsibilities, and timelines




- Monitor progress and communicate status to stakeholders

Requirements:

- Education in Engineering, Commerce, Business, Information Systems, or related discipline
- Five-plus years in project management, implementation, consulting, or delivery
- Experience managing multiple projects or workstreams simultaneously
- Experience managing data migration or integration projects
- Solid communication, analytical, organizational, and problem-solving skills

Bring customer collaboration, implementation leadership, and project management expertise to Forma.ai's technology-enabled business transformation work.

📌 Customer Implementation Project Manager (Toronto)
🏢 Forma
📍 Toronto