Work Location

Toronto, Ontario, Canada

Hours

37.5

Line Of Business

Governance & Control

Pay Details

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

The Social Media Surveillance Office (SMSO) reports to the Manager, Social Media Surveillance, Wealth Advice Business Controls. This role helps Wealth businesses across Canada use social media confidently and compliantly—balancing advisor enablement with strong regulatory oversight. As a regulatory and policy subject matter expert, you will provide guidance, education and practical solutions to client-facing colleagues, while executing surveillance and review activities aligned to internal standards and Canadian regulatory expectations. You will also support ongoing program evolution, with a focus on requirements of the Canadian Investment Regulatory Organization (CIRO) and TD Brand Standards.

Accountabilities and objectives within this role include, but are not limited to

- Review and approve social media profiles,



posts and communications for Registrants and/or client-facing Wealth employees approved to be Active for business purposes, ensuring alignment to the TD Wealth Social Media Policy, CIRO requirements and TD Brand Standards.
- Conduct proactive social media monitoring and spot checks across Wealth businesses, identifying trends, emerging risks and coaching opportunities to strengthen compliant use of social platforms.
- Apply sound judgment and regulatory knowledge to assess materials that vary by social media platform, content type and line of business, translating requirements into clear, actionable guidance.
- Enable advisors and leaders through education and coaching: provide direction on deficiencies, build job aids and playbooks, and deliver training sessions/presentations to support confident social media usage.
- Work closely with Wealth Compliance and other Subject Matter Experts to evaluate complex or ambiguous items, resolve issues quickly and ensure consistent interpretation of requirements.
- Own and drive remediation of findings or deficiencies identified through surveillance, internal/external audits or risk issues, including documentation, root-cause analysis and follow-up with business partners.
- Maintain strong knowledge of applicable regulatory and compliance requirements,



developments and industry trends; proactively share insights and practical guidance tailored to the Wealth businesses supported.
- Contribute to the achievement of strategies, tactics and training that support compliance/business objectives.
- Support the implementation and continuous improvement of reporting, programs, processes, policies and surveillance tools to meet or exceed regulatory requirements and industry best practices.

Team

- Contribute to the success of the team and its vision by encouraging open communication, innovation, teamwork and a high degree of professionalism.
- Contribute to a positive working environment.
- Actively participate in the performance management process and meet professional/personal development objectives by utilizing maps and external courses as required.
- Actively participate in regular meetings and coaching sessions
- Provide guidance, support and coaching to other team members by sharing information, knowledge, expertise and lessons learned.

Technical Requirements

- Successful completion of CSC and CPH would be considered an asset.
- Successful completion of the Supervisor Exam (SE) is mandatory. Willingness to successfully complete the SE exam within 3 months of hire may be considered.
- Two years of relevant experience working for an Investment Dealer or two years of relevant experience working for an entity governed by a recognized self-regulatory organization is mandatory.
- Sound working knowledge of CIRO, OSC and Provincial Securities Commission or other regulatory bodies rules/guidance as they pertain to Marketing.
- Sound working knowledge on Wealth businesses.

Skills

- Solid English writing, editing and quality-control skills, with the ability to translate policy/r

📌 Social Media Surveillance Officer (Toronto)
🏢 TD
📍 Toronto