About Sycle
Sycle is a market-leading global SaaS company with the mission of facilitating the delivery of better hearing to the world. Founded in 2001, we have grown to be the leading practice management solution for audiology (hearing care) providers, with more than 65% market share. The Sycle practice management solution frees up valuable time so our customers can grow their businesses through delivering high quality patient care and exceptional services that delight their customers. Small hearing care practices and some of the largest retailers utilize our software in 13 countries worldwide. The Sycle team is 120 strong. We are headquartered in Lone Tree, Colorado with with a large remote workforce across the US and Canada. We are always on the lookout for exceptional talent to help us build and deliver market-leading tools that make a difference for our customers. Check out our job listings and apply The successful candidate for this role must be based in the greater Vancouver, Canada area.

The Role

Sycle is seeking a Director of Training to build, modernize, and lead a scalable training program for customers, partners, and internal teams. The primary focus is transforming Sycle’s training into an automated, proactive, and measurable learning ecosystem—shifting from 1:1 live sessions toward self-service, on-demand, and in-product education tailored to clinical workflows.

This leader will position training as a key strategic differentiator that accelerates product adoption, shortens time‑to‑value, reduces support demand, and reinforces Sycle’s standing as an industry‑leading technology partner.

Primary Responsibilities

Training Strategy & Transformation

- Vision & Roadmap:



Define and execute a multiyear training strategy and governance model aligned with business goals, implementing recommendations from Sycle’s external training assessment.
- Modern Learning Ecosystem: Shift the training model toward automated, self‑service, recorded, and in-product learning (leveraging responsible AI/automation where applicable) tailored to customer types, roles, and real‑world clinical workflows.
- Content & Governance: Establish clear standards, structured intake processes, and sustainable content maintenance systems to keep materials aligned with evolving products.

Training Delivery & Customer Outcomes

- Comprehensive Learning Paths: Oversee onboarding, release education, and role‑based skill development for enterprise and small-practice customers.
- Adoption & Performance Tracking: Partner with Customer Experience and Product Marketing to target competency gaps, establish certification/accreditation programs, and drive key performance metrics (e.g., speed to competency, customer satisfaction).
- Internal Alignment: Strengthen internal product training so customer-facing teams share the same high level of expertise and messaging as external learners.

Leadership & Team Operations

- Team Development & Capacity: Lead, coach, and structure the Training team (and vendor partners), establishing clear KPIs, growth opportunities opportunities, and optimized workload planning.




- SME & Vendor Management: Build internal subject‑matter expertise to reduce reliance on single individuals while effectively directing external consultants and partners.

Product & Release Readiness

- Lifecycle Partnership: Engage early with Product leaders during discovery and design to translate upcoming product changes into launch‑readiness plans and enablement materials.
- Feedback Loop: Channel training insights, customer workflow challenges, and adoption barriers back to Product teams to inform future development.

Customer & Industry Engagement

- Field & Industry Presence: Participate in strategic customer conversations, conduct monthly clinic on‑sites, and represent Sycle through webinars, thought leadership, and industry events.
- Advisory & Collaboration: Establish a Training Customer Advisory Council and partner with Account Management to address recurring client education needs.

Initial 12-Month Priorities

- Vision & Transformation: Establish Sycle’s future‑state training vision and execute a roadmap based on the external consultant’s findings.
- Curriculum & Self‑Service Redesign: Realign curriculum around role‑based clinical workflows and launch a scalable on‑demand strategy.
- Project Unified Readiness: Prepare and enable self‑service training readiness specifically for Project Unified.
- Metrics & Governance: Build baseline metrics for effectiveness, adoption, and satisfaction while establishing formal content maintenance and product‑intake workflows.
- Team & Enablement: Optimize team structure and capacity, improve internal product enablement, and layout long‑term industry/advisory initiatives.

📌 Director of Training (Vancouver)
🏢 Sycle
📍 Vancouver