Handle complaint intake remotely through careful reading, accurate case records, and respectful customer service communications. Support full-time or part time scheduling.This Customer Service Complaint Intake Representative acknowledges messages and records concerns accurately. You will locate customer records, capture relevant details, and route cases to designated reviewers. The work requires careful office administration, approved wording, and attention to escalation processes.Key Responsibilities:Read assigned complaint emails and online formsLocate customer records or request permitted missing detailsCapture issues, dates, and requested follow-up accuratelySend approved receipt acknowledgements to customersRoute cases with context intact to reviewersRequirements:Ability to write calmly and read closelyCareful judgment within defined authorityWillingness to follow privacy and escalation guidanceCustomer concerns experience welcomed; beginners receive trainingSuitable private home office or alternativeBring accurate intake, respectful communication, and careful case administration to remote customer complaint handling.

📌 Remote Complaint Intake Representative (Mississauga)
🏢 HRS Talent Solutions
📍 Mississauga