About MeridianMeridian is Ontario’s largest credit union and the second largest in Canada, with over 360,000 members, 89 retail branches, 15 business banking centers and $30 B in assets under management. Committed to community impact and innovation, Meridian offers a broad portfolio of financial products and services to retail, business and wealth clients.Role SummaryAs a Member Experience Representative you join a highly engaged team of financial service professionals dedicated to providing an exceptional member experience. You will attend to members with excellence, patience and empathy while positioning Meridian’s products and services to add value to their financial wellbeing.Key ResponsibilitiesMember Experience:Serve members with excellence, demonstrating patience, empathy and strong consultative skills.Identify and fulfill member requests, providing qualified referrals and supporting the promotion of suitable products and services.Ensure accurate and timely posting of all transactions and maintain discretion and confidentiality.Remove systemic barriers to exceptional member experience and embrace virtual technology platforms to engage members effectively.Take initiative to resolve member concerns and create action plans to avoid future escalation.Employee Experience:Maintain high engagement, demonstrate empathy with colleagues, and communicate ideas openly.Advocate for the branch, promote innovative thinking, and act as a trusted partner building relationships across the Member Experience teams.Participate in branch activities to expand member relationships, including the Digital Ambassador Program.Innovation:Execute retail strategies with branch leadership to ensure momentum and omni‑channel integration.Champion and implement corporate strategies and programs,



collaborating on branch business plans.Community Experience:Promote Meridian Credit Union within the community through events, the Positive Neighbour Program and other community activities.Support local organizations and plan, prepare, and deliver Meridian-hosted community events.Work flexible hours, including evenings and weekends, and maintain strong computer system knowledge.Collaborate with leadership to develop plans that support Meridian’s strategic objectives.Demonstrate a proactive, customer-focused approach, maintaining integrity, inclusion, and a collaborative mindset.QualificationsHigh School diploma or equivalent working experience.Sales‑oriented experience in a front‑line sales or service-related industry.Strong interpersonal, written and oral communication skills.Ability to resolve Member Concerns and deliver a high‑quality service experience.Experience with virtual technology platforms preferred.Demonstrated ability to collaborate, think critically, and drive results.BenefitsCompetitive salary range: CAD $45,000 – $49,900 annually.Paid vacation time and other time‑off options.Employer‑paid health benefits.Defined‑contribution pension matching.Financial benefits including free banking, and special rates on mortgages, lines of credit and more.Tuition reimbursement program.Unique rewards and recognition program.Equal Opportunity StatementQualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression or disability. Our commitment to diversity and inclusion extends to all employees at all levels of our organization.If you have a disability and require accommodation during the application or interview process, please contact us and we will provide reasonable accommodations.LocationOffice-based at our Niagara‑on‑the‑Lake Branch: 1567 Niagara Stone Road, PO Box 220, Virgil, ON L0S 1T0.#J-18808-Ljbffr

📌 Member Services Representative - Part Time - C$45,000 - C$49,900 A Year - Part Time (Fort Erie)
🏢 Meridian
📍 Fort Erie