Lead the technical support team at CSA Group in Toronto as a Technical Support Lead. Take charge of end-user services, ensuring optimal setup and support for devices and technology.You will act as the final escalation point for IT support, addressing complex challenges and enhancing user satisfaction. In this hands-on role, you will also mentor junior technicians while maintaining the IT asset lifecycle and documentation practices crucial for operational integrity.Key Responsibilities:Serve as the senior resource for technical escalationsHandle support queues and ticketing efficientlyConfigure and manage laptops and desktops for usersOversee mobile fleet support and security complianceFacilitate AV and tech setup for meetings and eventsRequirements:Information Technology degree or diploma holder5+ years of experience with troubleshooting systemsDetailed knowledge of Windows and macOS environmentsRequired valid driver's license for travelingCertifications like CompTIA A+ or ITIL preferredSupport CSA Group's mission to create a sustainable world through your technical leadership and service delivery excellence.

📌 Technical Support Lead At Csa Group (Toronto)
🏢 Canadian Standards Association
📍 Toronto