Is this role right for you?

In this role you will:
Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
Build strong customer relationships and deliver excellent customer service
Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
Act as a change management lead by assisting with the implementation of new policies and procedures

Do you have the skills that will enable you to succeed in this role?

We’d love to work with you if you have:
Excellent leadership skills, able to coach and develop your team
Strong customer service skills
Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
Excellent communication skills
Availability to work a flexible schedule




Previous banking experience is a strong asset
Robust technical skills, able to promote and demonstrate the use of digital/self-service banking options

What’s in it for you?
The opportunity to join a forward-thinking organization where you are surrounded by a team-oriented team of innovative thinkers.
A rewarding career path with diverse opportunities for professional development
An organization committed to making a difference in our communities– for you and our customers.
You can expect to be recognized and rewarded for high-performance.

You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and perks package.

📌 Customer Experience Lead Rymal & Upper Centennial, Hamilton 3 Month Contract 1 Mount Forest (Canada)
🏢 Scotiabank
📍 Canada