Job Summary

Grand Union Hotel is looking for a friendly, reliable, and motivated person to join our team as a Front Desk & Guest Services Assistant.

We are a small hotel where personalized service and teamwork make a difference. We're looking for someone who enjoys helping people, takes initiative, and can work independently.

The Front Desk & Guest Services Assistant welcomes guests, supports smooth daily operations, and helps create a helpful, organized first point of contact. This role combines front desk coordination, guest services, and explicit communication with visitors and colleagues.

Duties
Welcome guests, respond to questions, and provide courteous customer service throughout their visit.
Answer phone calls, emails, and guest inquiries.
Manage reservations and room availability.
Process payments and maintain accurate records.
Assist guests with requests and provide information about the local area.
Coordinate with housekeeping to ensure rooms are ready for guests.
Help with general hotel operations when needed.




Maintain a clean, organized, and welcoming reception area.
Support front desk tasks, communicate relevant updates to colleagues, and help address guest requests promptly.
Your impact: Clear, timely assistance helps guests feel welcomed and enables colleagues to respond effectively.
Help in marketing effors

Skills

Required: Transparent communication, qualified phone etiquette, customer service, and the ability to manage front desk requests and use multi-line phone systems are practical capabilities for this role. Preferred: Hotel experience, guest services or hospitality experience, and bilingual or multilingual communication can help you support a wider range of guests and contribute confidently to a welcoming service environment.

Pay: $15.08-$20.00 per hour

Benefits:
Casual dress
On-site parking

Work Location: In person

📌 Front Desk & Guest Services Assistant Coleman
🏢 Grand Union Hotel
📍 Coleman