Our federal public sector client is seeking a Senior QA Tester L3 (10+ years) to lead test planning and create UAT test cases in support of a contact center migration from on-premise to Genesys Cloud

Join a large-scale modernization program migrating 14 contact centres to Genesys Cloud within a federal public sector workplace.

This role leads test planning and coordination, develops detailed manual test cases and scripts, manages walkthroughs and reviews, and readies UAT coverage across multiple migrations.

Expect a high-volume, hands-on workload with approximately test cases per centre (11,+ overall), detailed Excel documentation, and tight deadlines.

You will support defect tracking, progress reporting, and UAT execution support in a quick-paced, detail-driven setting.

Contract, Remote

Must Haves
Reliability security clearance




Canadian Degree in IT or related to IT (WES equivalency accepted)

Nice to Have
Genesys Cloud, IVR systems, or contact centre applications exposure
Azure DevOps and Microsoft Copilot to support testing and documentation

Responsibilities
Lead test planning and coordination of CCM testing activities
Supervise testing in accordance with the plan
Manage and monitor test plans for various levels of testing
Manage walkthroughs and reviews related to testing and implementation readiness
Produce status reporting
Develop test scenarios and test scripts
Establish and operate interoperability testing procedures to ensure interaction and co-existence conform to departmental standards

📌 Senior Qa Tester 10+ Years To Lead Test Planning And Create Uat Test Cases In Support Of A Contact Center Migration From On Premise To Genesys Cloud Edmonton
🏢 S.i. Systems
📍 Edmonton