Lead global customer support transformation from Canada, combining AI, automation, and empathetic service across international regions and time zones. Shape measurable improvements across a large organization.
As Head of Global Support, you will lead approximately 130 professionals across LATAM, EMEA, and APAC. You will define strategy, improve customer satisfaction, and strengthen first contact resolution. The work spans workforce planning, service quality, operational performance, and team development.
Key Responsibilities: Lead coaches and advanced support specialists across global regions
Define proactive, customer-focused support strategy and partnerships
Oversee phone, chat, email, and messaging operations
Monitor workforce capacity, queue health, quality, and performance




Implement AI and automation without compromising human interaction
Requirements: At least eight years in customer support or service operations
Four-plus years leading managers and other organizational leaders
Experience scaling high-volume, multichannel support organizations globally
Solid operational metrics, capacity planning, and quality assurance background
Excellent leadership, communication, and people management skills
Use global leadership, AI implementation, and operational excellence to build more proactive, personal customer support experiences.

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📌 Global Customer Support Director (Manitoba)
🏢 Jobgether
📍 Manitoba