Lead business transformation in a hybrid Whitby role, using process improvement and data analysis to modernize customer services at the Region of Durham.
As Specialist, Business Services, you will support Service Durham’s Service Strategy and Transformation team. The work connects customer experience, digital platforms, workflow redesign, and operational performance. You will translate customer and service insights into practical requirements, recommendations, and implementation plans.
Key Responsibilities: Lead service reviews, process improvement, and business transformation initiatives
Analyze operational, customer, financial, workforce, and digital-channel data
Develop process maps, journey maps, blueprints, and workflow documentation
Translate findings into requirements, user stories, and acceptance criteria




Develop dashboards, performance measures, reports, and transformation frameworks
Requirements: Post-secondary degree or equivalent education and experience
Several years of relevant business analysis or transformation experience
CBAP, PMP, Lean Six Sigma, or CCXP certification
Experience with dashboards, KPIs, Power BI, Excel, or reporting tools
Solid analytical, facilitation, communication, and report-writing skills
Bring process optimization, business analysis, and customer experience expertise to Service Durham’s modernization initiatives in Whitby.

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📌 Business Transformation Specialist Whitby (Ontario)
🏢 Durham Region (The Regional Municipality of Durham)
📍 Ontario