Production troubleshooting and observability define this experienced Site Reliability Engineer role with Porter in Toronto’s Downtown Office.
You will improve reliability, scalability, and performance through code, monitoring, and operational tooling. The role partners with developers and cross-functional teams on application support, root cause analysis, incident response, and service health. Porter’s platform supports thousands of users.
Key Responsibilities: Analyze application performance and resolve bottlenecks
Build service health dashboards, alerts, and metrics
Design workflows for certificate and host monitoring
Investigate Sev1-level incidents and deploy preventative fixes
Champion SLIs, SLOs, and error budgets
Requirements: Production troubleshooting and root cause analysis experience
Application Performance Monitoring experience
Robust object-oriented software development experience
Knowledge of Docker and containerized applications
Scripting experience with PowerShell, Python, Bash, or similar
Use observability, application performance, automation, and software engineering skills to strengthen Porter’s production platform reliability.

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📌 Production Observability Site Reliability Engineer (Ontario)
🏢 Porter Airlines
📍 Ontario