Genesys Cloud AI expertise defines this full time consulting role at Miratech, supporting enterprise contact center solution evaluation and validation. Translate requirements into practical designs.
As a Senior Genesys Cloud PS Consultant, you will combine business consulting, platform expertise, and technical validation. You will work with business stakeholders, contact center operations, and technical teams. Your work covers knowledge management, agent assistance, interaction summarization, and virtual agents.
Key Responsibilities: Lead discovery workshops with stakeholders and contact center teams
Assess Genesys Cloud AI capabilities, limitations, and integration gaps
Design AI-powered contact center solutions
Configure features, build prototypes, and test proof of concepts




Present assessments, recommendations, findings, and risks
Requirements: Seven or more years in enterprise consulting or contact center transformation
Hands-on Genesys Cloud CX configuration and implementation experience
Practical experience with Genesys Cloud AI capabilities
Ability to translate requirements into validated solution designs
Eligibility for Government of Canada security clearance
Apply Genesys Cloud CX, AI validation, and stakeholder management expertise to enterprise contact center consulting at Miratech.

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📌 Senior Genesys Cloud AI Consultant (Ontario)
🏢 Miratech
📍 Ontario