Lead client service delivery at Array through RelativityOne expertise, proactive communication, and disciplined eDiscovery matter management. Serve as the primary contact for assigned engagements.
As an eDiscovery Client Services Manager, you will guide clients through workflow strategies, platform capabilities, and project updates. The role manages matters through the EDRM lifecycle while balancing budgets, timelines, risks, dependencies, and quality standards. You will coordinate workspace setup, data loading, processing, searches, batching, productions, and technical troubleshooting. Solid relationship management and documentation skills support consistent client satisfaction and successful delivery.
Key Responsibilities: Serve as primary client contact for assigned matters
Advise clients on strategies, capabilities, and best practices
Communicate risks,



recommendations, timelines, and budget updates
Coordinate data loading, processing, searches, batching, and productions
Maintain documentation and workflow records
Requirements: Five or more years of progressive eDiscovery or client services experience
Strong client-facing communication and relationship management skills
Excellent analytical and problem-solving abilities
Proficiency with Microsoft Office Suite
Experience with project and service management platforms
Bring RelativityOne capability, client advisory skills, and organized delivery practices to Array's eDiscovery services.

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📌 RelativityOne Client Services Manager (Ontario)
🏢 Array
📍 Ontario