Shape AdminAdvantage operations from Toronto in a hybrid management position focused on scalable delivery, governance, and prevention.
Manulife’s Manager, AdminAdvantage Client Services, strengthens service consistency across varying client portfolios and complexity levels. You will lead senior escalations, coordinate systemic issue resolution, and influence operating models, processes, and tools. The role also develops team capability and embeds improvements across AdminAdvantage Operations.
Key Responsibilities: Act as senior escalation point for complex client issues
Lead root cause analysis and preventative solutions
Drive workforce planning and resource allocation
Influence operating models, processes, and delivery frameworks




Embed improvements and sustain change across teams
Requirements: Extensive leadership experience managing complex service teams
Experience overseeing large-scale client implementations preferred
Robust project management and business analysis expertise
Ability to influence senior cross-functional stakeholders
French and English communication skills considered an asset
Lead operational governance, systemic resolution, and scalable change while developing teams serving complex AdminAdvantage client portfolios.

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📌 AdminAdvantage Operations Delivery Manager (Ontario)
🏢 Manulife
📍 Ontario