Drive SaaS growth and customer health at Trulioo from Vancouver, using technical aptitude and AI across a hybrid, three-day office model.
As Senior Customer Success Manager, you will align customer needs, product capabilities, and use cases for high-profile B2B customers. Apply five-plus years of software customer success experience, complex SaaS selling, data analysis, and revenue forecasting. The role supports customers across payments, marketplaces, online trading, banking, and wealth management.
Key Responsibilities: Drive net revenue retention through upsell and cross-sell opportunities
Lead renewals, amendments, and add-ons through commercial closure
Build strategic relationships with North American enterprise customers




Analyze metrics and shape the product roadmap collaboratively
Use AI to prepare verified reviews and renewal materials
Requirements: Post-secondary degree or equivalent education and experience
Five-plus years in B2B software customer success
Complex SaaS sales experience in security or compliance
Experience managing multi-million-dollar customers and mitigating churn
CRM, Excel, BI, and responsible AI workflow experience
Bring customer outcomes, revenue growth, technical communication, and verified AI workflows to Trulioo’s enterprise success team.

#J-18808-Ljbffr

📌 Senior SaaS Customer Success Manager (Ontario)
🏢 Trulioo
📍 Ontario