Lead customer service and centralized operations teams in a five-days-onsite GTA position supporting a 24/7 operation. Apply workforce planning and performance leadership daily.
The Talent Company is conducting a confidential search for an experienced Manager, Customer Service & Operations. Lead approximately 10 to 20 employees in a unionized environment. Balance service delivery, employee development, operational efficiency, and continuous improvement across customer inquiries, incidents, and escalations.
Key Responsibilities: Lead customer service and centralized operations functions
Oversee inquiries, complaints, payment issues, and escalations
Manage monitoring, incident response, dispatch, and work orders
Plan staffing, schedules, workforce readiness, and performance monitoring




Coach employees and address performance and employee relations matters
Requirements: Five years of leadership experience, including three years in service environments
Three years of management experience in a unionized workplace
Knowledge of workforce management, scheduling, and service metrics
Experience using CRM, telephony, and reporting systems
Strong communication, conflict resolution, and problem-solving skills
Bring hands-on leadership, workforce planning, and customer service expertise to strengthen operational performance across a 24/7 operation.

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📌 Customer Service Operations Manager (Ontario)
🏢 The Talent
📍 Ontario