Lead audio-visual floor operations with Encore, applying customer service and staff leadership in hotel and convention center environments.This Event Operations Manager oversees technicians, equipment, services, and workflow for client events. The position emphasizes performance management, inventory control, customer satisfaction, and team development. It reports to an Operations Director or Director, Event Technology at higher-revenue locations.Key Responsibilities:Manage daily technician workflow and floor activitiesSupervise scheduling, timekeeping, delegation, and staff performanceEnsure equipment and services meet client specificationsReview billing and identify potential operational challengesMaintain inventory, equipment safety, security, and qualityRequirements:High School Diploma required; Bachelor's degree preferredFour-plus years audio-visual and hospitality experienceTwo-plus years supervisory experience or Encore ADOP completionWorking knowledge of live-show audio-visual equipmentMicrosoft Office, Internet, computer hardware, and software proficiencyBring audio-visual knowledge, leadership, and customer satisfaction focus to Encore's event operations and technician teams.

📌 Event Operations Manager Audio Visual (Toronto)
🏢 Hargrove
📍 Toronto