Job Description Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme. Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them. Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.
Job Details Title of position: Program Manager
Position type: Full time
Location: Canada
Position reports to: Director of Program Management
Application deadline: Applications are being accepted on a rolling basis and this posting will remain open until filled.
Work authorization: We are unable to sponsor or take over sponsorship of an employment visa, including H-1B visas/Work permits at this time.
Job Description The Technical Program Manager will join the Project Management Office and drive a complex, multi-year strategic government program involving hardware platform NPI, concurrent software releases, private cloud infrastructure deployment, and international compliance certification. The role requires strong technical program management skills, disciplined execution, executive stakeholder management, and the ability to coordinate across Hardware Engineering, Firmware Development, Networking Software (cloud management, security, controller platforms), QA, Product Management, Manufacturing, International Compliance, and government customer teams across multiple time zones.
The individual will own program visibility and governance, identify and drive resolution of complex cross-functional dependencies across multiple teams and workstreams, ensure customer commitments are met, manage compliance/certification critical paths, maintain executive stakeholder alignment, and escape risks early with clear impact analysis and mitigation options.
Key Responsibilities Executive Stakeholder Management & Program Governance Own program governance structure; establish and maintain executive steering committee cadence with clear decision-making authority
Provide weekly executive reporting on program health, milestone status, critical risks, and pending decisions
Communicate program status to SVP-level leadership and customer steering committee with clear, actionable insights
Escalate risks and resource conflicts to leadership with impact analysis, mitigation options,



and recommended actions
Ensure executive visibility into program timeline, customer commitments, and go/no-go readiness
Manage executive decision-making on trade-offs (scope vs. schedule vs. quality) with full context
Release & Program Management Manage multiple concurrent software and hardware release programs across cloud management, security, controller, networking software, and manufacturing components
Drive releases through development completion, QA, release readiness, and GA milestones
Track release scope, feature readiness, must-fix defects, testing completion, and release criteria
Lead release readiness meetings, ensuring actions, risks, dependencies, and decisions are documented
Ensure release artifacts (release notes, technical documentation, customer guides) are completed before GA
Identify schedule risks early and drive mitigation plans with responsible teams
Hardware NPI & Manufacturing Coordination Manage current hardware platform NPI program through development, manufacturing, QA verification, and GA
Track development, firmware/image readiness, QA verification, manufacturing readiness, and GA milestones
Ensure hardware engineering and software feature commitments remain aligned with manufacturing timeline
Coordinate hardware‑firmware‑software dependencies required for platform launch
Drive BOM finalization, manufacturing‑image readiness, and ODM partner coordination to ensure hardware ships with appropriate firmware
Coordinate dependencies across Hardware Engineering, Firmware, Software teams, Manufacturing, ODM partners, and other supporting organizations
Quality & Defect Management Participate in recurring defect/bug scrubs across multiple software platforms and hardware validation
Track must‑fix defects and ensure critical issues are resolved before release
Work with Engineering and QA to prioritize defects based on release impact and schedule
Monitor automated and manual test results; escall failures threatening release readiness
Ensure comprehensive end‑to‑end testing for features spanning multiple platforms (cloud management, security, controller, networking software)
Dependency, Risk & Escalation Management Maintain visibility into complex cross‑functional dependencies across multiple teams and workstreams




Proactively identify schedule, resource, technical, testing, compliance, and manufacturing risks
Maintain centralized risk register with probability/impact assessment and mitigation tracking
Drive owners toward resolution of blocking issues rather than simply reporting status
Escalate unresolved risks and resource conflicts to leadership with clear impact, options, and recommended actions
Coordinate commitments when multiple programs compete for shared Engineering or QA resources
Ensure critical dependencies have clearly defined owners, dates, and closure criteria
International Compliance & Certification Management Coordinate compliance deliverables required for government product release
Track regulatory and international compliance dependencies (FCC, CE, telecom certifications, government security requirements)
Ensure compliance requirements and certifications do not block customer deployment
Coordinate dependencies involving external certification bodies and ODM partners
Track certification timelines and identify delays or blockers early
Assess and communicate release impact of delayed certifications or compliance deliverables
Program Tracking & Reporting Maintain accurate program plans, milestones, dependencies, risks, and status using Jira and portfolio management tools
Use Jira epics, features, defects, and dashboards to assess program health across all workstreams
Develop concise program status reports for PMO and executive leadership
Clearly communicate milestone health, risks, decisions required, and leadership attention areas
Use AI tools to generate automated reports, trend analysis, and program health dashboards
Leverage AI‑driven monitoring tools to track program metrics and flag risks proactively
Manage program coordination and reporting across multiple time zones to support global teams and customers
Required Qualifications 5+ years of experience in Technical Program Management, Project Management, or Engineering Program Management in technology organizations
Demonstrated experience managing complex hardware NPI programs (design through manufacturing, QA, GA)
Demonstrated experience managing concurrent software releases across multiple platforms with independent release cadences
Strong understanding of software development lifecycle (development, integration, QA, defect management, release readiness, GA)
Strong understanding of hardware NPI lifecycle (design, manufacturing, BOM, image readiness, production ramp, GA)
Experience coordinating programs involving Hardware Engineering, Firmware Development, Software teams (cloud, security

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📌 Program Manager (Ontario)
🏢 102 Extreme Networks Canada
📍 Ontario