Drive security triage, customer trust, and incident response for ServiceNow’s Global Security Support Center, with flexibility for global coverage.
This Staff Information Security Analyst owns security incidents, cases, findings, and questions involving ServiceNow. The role works with customers, Legal, and internal teams while improving security processes and capability maturity. It also contributes to AI-based solutions, training, documentation, and on-call support.
Key Responsibilities: Act as security contact for internal and external stakeholders
Facilitate incident and case triage across ServiceNow teams
Build customer trust through exceptional security communication
Improve security processes through capability maturity models




Provide rostered after-hours, weekend, and holiday support
Requirements: Minimum eight years of information security experience
Canadian Reliability Status eligibility is required
Knowledge of NIST, CIS, GDPR, HIPAA, and PCI DSS
Experience designing solutions using artificial intelligence technologies
Preferred bachelor’s degree or relevant security experience
Strengthen ServiceNow security support through incident response, customer communication, AI design, and analytical problem-solving expertise.

#J-18808-Ljbffr

📌 Security Incident Response Analyst (Ontario)
🏢 Servicenow
📍 Ontario