Drive omni-channel client loyalty at Harry Rosen Oakridge Park, leading advisors through service standards, digital goals, and team development.
This full-time permanent Client Experience Leader reports to the Store Leader in Vancouver, British Columbia. You will help teams serve clients in-store and online while advancing sales conversion and long-term loyalty. The role combines leadership, training, performance improvement, and operational policy execution.
Key Responsibilities: Develop in-store and after-sales service standards
Assist advisors across in-store and online channels
Educate teams and clients on program benefits
Train new Clothing Advisors and Specialists
Align teams with store protection and LP standards
Requirements: Minimum three years of retail leadership capacity
Focus on customer loyalty and conversion
Ability to develop others through documented coaching
Strong understanding of business plans and initiatives
Inclusive approach aligned with company values
Lead omni-channel service, advisor development, and client loyalty initiatives within Harry Rosen’s luxury menswear retail setting.

#J-18808-Ljbffr

📌 Omnichannel Retail Experience Manager (British Columbia)
🏢 BROBSTON GROUP
📍 British Columbia