Improve IT administration through scripting, access management, and process improvement as an IS Product Support Specialist II supporting internal users.
This experienced support position handles Level 1 and Level 2 assistance while identifying repetitive tasks suitable for automation. You will support account provisioning, permission management, reporting, log collection, system checks, and release management activities. The setting includes Microsoft 365, Linux, Windows, and tools such as PowerShell where appropriate.
Key Responsibilities: Identify repetitive administrative tasks for automation
Use basic scripting to improve operational efficiency
Support account provisioning and permission management
Assist with reports, log collection, and system checks




Participate in release management and process improvement
Requirements: Minimum five years of relevant helpdesk or IT experience
Experience supporting Microsoft 365 or similar tools
Basic scripting or PowerShell familiarity is an asset
Understanding of accounts, authentication, and access management
Willingness to learn technologies and technical responsibilities
Use support expertise, scripting, Microsoft 365, and access-management knowledge to strengthen practical IT administration and operations.

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📌 IT Automation and Access Support Specialist (Ontario)
🏢 Russell A. Farrow
📍 Ontario