Bilingual Customer Service Supervisor (French/English)
Location: Remote – Candidates may be located anywhere in Canada

Hours: 8:00 am to 4:00 pm OR 9:00 am to 5:00 pm

Salary: $65K Base Salary

Monthly Performance Bonus: Approximately $200–$700/month

Permanent, Full-Time | Leadership Opportunity | Fully Remote

Our client is a rapid-growing and people-focused organization known for delivering exceptional customer experiences through innovation, collaboration, and operational excellence. They are passionate about building an inclusive workplace where employees feel empowered, supported, and valued. This is an exciting opportunity for an experienced customer service leader to join a dynamic organization that promotes growth, teamwork, accountability, and continuous improvement.

Why Join This Organization?

Fully remote position with the flexibility to work from home

Monthly performance-based bonus program

Strong opportunity for career growth into a management position

Opportunity to lead and develop Customer Service Representatives and Team Leads

Collaborative and supportive leadership environment

Fast-paced and engaging contact centre operation

Inclusive workplace culture focused on employee development

Exposure to a variety of customer service, operational, and leadership initiatives

The company's culture is centered around:

Collaboration and teamwork

Integrity and transparency

Leadership and accountability

Innovation and creativity

Employee engagement and development

Diversity, inclusion, and community impact





Creating a positive and enjoyable workplace

Position Overview
Our client is seeking a motivated and experienced Bilingual Customer Service Supervisor to oversee a team within a multi-channel Contact Centre environment. Reporting to the Customer Service Manager, the successful candidate will lead a team of Customer Service Representatives and Team Leads while ensuring service excellence, employee engagement, operational efficiency, and customer satisfaction. This position is ideal for someone currently working as a Customer Service Supervisor, Team Lead, or Senior Customer Service Representative who is looking to further develop their leadership career within a growing organization. The successful candidate will have two Team Leaders reporting directly to them and will play a key role in coaching, mentoring, and developing a high-performing customer service team.

Fully bilingual in English and French (spoken and written)

Proven leadership, coaching, and employee development abilities

Strong conflict-resolution and interpersonal skills

Excellent organizational, analytical, and problem-solving abilities

Advanced proficiency with Microsoft Office Suite

Ability to work a flexible full-time schedule, including evenings, weekends, and holidays as required

Comfortable working remotely in a high-volume contact centre environment

Ability to adapt to changing business needs

Customer-focused with a commitment to service excellence

Detail-oriented, organized, and proactive

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📌 Bilingual Customer Service Supervisor (French/English) (Quebec City)
🏢 Beyond Bilingual
📍 Quebec City