French fluency leads this Level 2 Service Desk Analyst role, supporting Windows, Microsoft 365, and remote users from Canada. English proficiency is mandatory too.
Provide remote Level 2 support to end users in their language. Resolve escalated incidents across operating systems, networks, applications, and endpoint management. Meet service-level agreements while minimizing unresolved complaints and maintaining clear user communication.
Key Responsibilities: Resolve escalated Level 2 incidents and service requests within SLA
Troubleshoot Windows, macOS, iOS, and Android devices remotely
Diagnose LAN, Wi-Fi, VPN, DNS, DHCP, and TCP/IP issues
Manage Intune, Entra ID, Active Directory, and access provisioning
Support Microsoft 365 applications and packaging requests
Requirements: Five-plus years of IT support experience
At least three years supporting Level 2 issues
Solid Windows, Microsoft 365, and Active Directory skills
Solid networking fundamentals across specified technologies
Fluent written and spoken English and French
Apply Level 2 troubleshooting, bilingual communication, and Microsoft expertise to resolve escalated service desk issues remotely.

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📌 French Bilingual Level 2 Service Desk Analyst (Ontario)
🏢 Raas Infotek
📍 Ontario