Apply optimization, constraint programming, and algorithm design at Miratech to develop workforce planning services for large-scale contact centers.

As an Operations Research Engineer, you will support the Workforce Management product stream. You will transform business requirements into mathematical models and production-grade optimization services. Your work will address forecasting, scheduling, staffing, coverage management, and resource allocation.

Key Responsibilities:

- Research and develop contact center workforce optimization models
- Implement schedule optimization with OR-Tools and CP-SAT
- Build maintainable constraint models and production solver services
- Define schedule quality metrics and production monitoring




- Validate algorithms for performance, scalability, and accuracy

Requirements:

- Six or more years designing production optimization solutions
- Hands-on OR-Tools CP-SAT or comparable solver experience
- Solid linear, integer, or stochastic optimization foundation
- Workforce or resource scheduling modeling experience
- Proficiency in Java, Python, or C++

Develop enterprise optimization capabilities using mathematical modeling, constraint programming, and software engineering for workforce management.

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📌 Operations Research Optimization Engineer (Kitchener)
🏢 Miratech Group
📍 Kitchener