Use superior communication and active listening as a Customer Contact Representative with WCB-Alberta in Edmonton. Support customers by phone and provide accurate claims information.
This permanent, full time position serves workers, employers, medical providers, government, and representatives. You will answer inquiries about claims processes, explain Workers’ Compensation benefits and services, and help minimize workplace injury impacts. Sound judgment and composure matter.
Key Responsibilities: Assess caller concerns and determine appropriate actions
Answer inbound inquiries about claims and WCB matters
Collect claim information for Adjudication and Case Management
Document pertinent information clearly and concisely
Release information according to ATIA and POPA
Requirements: Superior verbal and written communication skills
Customer service experience by phone or face to face
Proficient computer and keyboarding skills using MS Office
Strong active listening, negotiation, and problem-solving skills
Availability Monday to Friday, 8:00 a.m. to 4:45 p.m.
Bring empathy, critical thinking, and telephone presence to accurate customer service for WCB-Alberta claims inquiries in Edmonton.

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📌 Customer Contact Representative Edmonton (Alberta)
🏢 Workers' Compensation Board Alberta
📍 Alberta