Lead customer service excellence at The Home Depot by coaching associates, resolving escalations, and overseeing store standards across every department.
Customer Experience Managers join the store leadership and management team, guiding customer service, department readiness, and operational processes. You will direct daily activities, support safe openings and closings, and make business and associate decisions when needed. The role also includes performance management, talent planning, and hiring participation.
Key Responsibilities: Coach associates on effective customer service techniques
Resolve customer escalations in store and through Customer Care
Direct associate work to improve customer service results




Lead kickoff meetings and communicate store priorities
Manage opening, closing, and Manager on Duty tasks
Requirements: High school diploma or equivalent
At least one year leading or supervising relevant work
Two years customer service experience considered an asset
One to two years retail or trade experience considered an asset
Ability to work a adaptable schedule
Bring customer focus, advanced communication, organization, and decision quality to The Home Depot’s store leadership team.

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📌 Customer Experience Manager Store Leadership (Alberta)
🏢 The Home Depot
📍 Alberta