Support TeamUHN at Princess Margaret Cancer Centre using first-level troubleshooting, ServiceNow documentation, and customer service excellence across rotating shifts.
UHN Digital seeks an IT Service Desk Agent for its 24/7/365 insourced service desk model. You will support staff and students with PC, Mac, mobile, printer, and application issues. The work requires explicit communication, conflict management, accurate documentation, and timely updates to users, resolver groups, and management.
Key Responsibilities: Provide first-level support through phone, email, and chat
Troubleshoot end-user issues and document details in ServiceNow
Support Windows, macOS, laptops, printers, tablets, and cell phones
Assist with Microsoft Office, VPN, Citrix, MDM, and clinical applications




Recognize potential Major Incidents and escalate concerns appropriately
Requirements: Two-year computer science or information technology program, or equivalent
Two to three years of IT support or service desk experience
Flexibility for nights, weekends, holidays, and rotating shifts
Active Directory, network troubleshooting, Outlook, Windows, and Microsoft Office knowledge
Excellent interpersonal, written, and verbal communication skills
Apply your ServiceNow, Active Directory, and technical support skills while serving TeamUHN through continuous service desk coverage.

#J-18808-Ljbffr

📌 IT Service Desk Agent UHN (Ontario)
🏢 Universityhealthnetwork
📍 Ontario