Lead hotel front desk operations through guest service, reservations, and team support while coordinating effective daily workflows and shift coverage.
This Front Desk Team Lead provides day-to-day leadership for the team. The position organizes tasks, manages reservations, and supports timely check-in and check-out. It also requires coaching colleagues, handling guest inquiries, and maintaining service standards.
Key Responsibilities: Provide daily leadership and support to front desk colleagues
Organize tasks and ensure efficient front desk operations
Manage reservations from bookings, calls, walk-ins, and internal requests
Welcome guests and complete check-in and check-out processes
Audit folios, process payments, and resolve billing discrepancies
Requirements: At least two years of hotel front desk experience
Previous supervisory or leadership experience preferred
Strong English verbal and written communication skills
Excellent telephone etiquette and customer service skills
Availability for varied shifts and occasional overnight work
Bring hotel front desk experience, leadership, reservations, and guest service skills to guide dependable daily operations.

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📌 Hotel Front Desk Supervisor (British Columbia)
🏢 Strathcona Hotel
📍 British Columbia