Manage irregular operations recovery for Flair passengers at Toronto’s YYZ Operations Control Centre. Coordinate re-accommodation, welfare, and communications.
Working within Passenger & Departure Control, the Passenger Recovery Coordinator identifies affected travellers and develops approved recovery solutions. Responsibilities include other-airline protection, recovery flights, hotels, transportation, meals, and accessibility requirements. The coordinator supports operating-plan execution while considering regulations, procedures, service standards, and costs.
Key Responsibilities: Assess recovery options across flights, airports, capacity, and transportation
Coordinate other-airline protection within approvals and cost controls
Track seats, hotels, transportation, and unresolved passenger cases




Monitor passenger-care timelines and escalate compliance concerns
Maintain shift handovers and prepare significant disruption summaries
Requirements: Minimum two years’ relevant operational experience preferred
Knowledge of APPR, ATPDR, accessibility, and passenger-care requirements
Calm execution during high-pressure, extended disruption events
Experience with airline operational or departure-control systems preferred
Legally eligible to work in Canada without restriction
Bring recovery judgment, cost awareness, and regulatory focus to Flair’s complex passenger disruption operations at YYZ.

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📌 Irregular Operations Passenger Recovery Specialist (Ontario)
🏢 Flair Airlines
📍 Ontario